Help and FAQ
Quick answers to the questions players ask most. Still stuck? Write to the team.
They match the game’s current settings. The game’s own Help page always shows the latest.
How do I sign in?
Choose Sign in and pick your Google account. Google is the only sign-in, so there’s no Rent Party password to forget.
Where are my games saved?
Online games live on our server, so they follow your account. Pass-and-play and CPU games save on your device after every move. Signed in, you can keep them as cloud saves too. Clearing the browser’s site data, or uninstalling the app, deletes games saved only on that device. A cloud save isn’t affected.
Can I switch devices?
Yes. Sign in with the same Google account and your online games, cloud saves, coins and collection are waiting, while a game saved only on one device stays on that device.
Our online game is paused. How do we start again?
Open it from Games and tap I’m ready. Play resumes when everyone at the table is ready. After 14 days paused, whoever’s ready can start a 48-hour final call; anyone still not ready when it ends forfeits. If nobody starts one, the game closes, unrated, after 21 days. Pausing a game has the full picture.
How do I buy Pro or Family?
On the Rent Party website, from Pricing. A card payment takes effect as soon as it goes through. The team checks a payment you report by hand, and it takes effect the day they confirm it. We email you when a reported payment is in review and again when it’s confirmed. Plans and pricing covers both ways to pay.
Why didn’t I get an alert for my turn?
A push needs notifications allowed on that device and switched on in Settings, and it waits until your quiet hours end before it reaches you. Every alert still lands in your Inbox, so check there first. The email follows only if email alerts are on and you haven’t taken your turn after 6 hours.
How do I delete my account?
From Settings, or on the Delete account page. You confirm with Google, and the account is deleted at once and can’t be undone. We email you when it’s done. The Delete account page lists what goes and what stays.
How do I report someone?
You can report someone’s profile, a chat message or a room: choose Report on it, pick a reason and add details if you like. Reports are private both ways. They never learn who reported them, and you won’t see the outcome. You can also block them from their profile.
Is there an app?
Not in an app store yet. Rent Party runs in a current browser on phones, tablets and computers, iPhone and iPad included, with the same game, the same account and the same table everywhere.
How do I reach the team?
Tell us what happened, or what you’d like to see. The form on the game’s Help page goes straight to the Rent Party team. Pick what it’s about: My account, Something’s broken, A game question, An idea, Plans and payments, or Something else.
Writing about a payment or an error? Paste the reference from the email or the error screen. Signed in, any reply comes to your Inbox and to your email.
Spotted a mistake in these docs? Open an issue on the docs repository.